Removing A Duplicate Transaction
If you find that a bank transaction is incorrectly duplicated on Tempo's records you should remove one of the transactions.
How to removed a duplicate transaction?
If the transaction appears in your list of items to Allocate, then click the green Allocate button and select the option that says "This is a duplicate / mistake and can be deleted".
If the item does not appear in this list then it has probably been incorrectly allocated already. Contact us for help.
Why do I have duplicate entries?
Sometimes Tempo receives the transaction twice from the bank and sometime it happen because the user has added a record manually to Tempo which does not line up exactly with the download from the bank and the system will not know how to match them together.
How do I know if the transaction is a duplicate?
You can view a list of transactions on your bank statement via the quick link on the dashboard. Here you will be able to see if the transaction is appearing twice.